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profoundly yours the abledbody blog

I got two press releases yesterday. One from Hotels.com, and another from Expedia.com, both claiming that they have renovated their websites to let people with physical disabilities search for accessible hotel rooms. While this seems like good news, here’s what they didn’t say: 1. Customers can search for, but not book, accessible rooms. I thought the point was to be able to book them? Look at the booking engine for Expedia below. I did a mock booking of a hotel in Boston, and Expedia lets you “select” your “options,” but this is deceptive. Because an Expedia customer service rep has to then call the hotel to confirm availability of say, a roll-in shower. 2. There’s no guarantee you’ll get an accessible room. Expedia says that if a room is available, you will receive a confirmation email. If it’s not, well, you are going to have to book a different room, ... keep reading »

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