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profoundly yours the abledbody blog

Bank of America, which operates the largest network of bank-owned ATMs in the U.S., has finished equipping all of its more than 18,000 ATMs in the U.S. with text-to-speech for its customers with visual impairments. These talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen, aided by the use of audio jacks that work with standard headsets to protect customers’ privacy and security. The 1990 Americans with Disabilities Act requires that banks eventually make their ATMs audio-enabled. Bank of America was one of the first U.S. banks to begin installing talking ATMs across the country, but in recent years has been under fire for not finishing the job fast enough. One disability organization, the California Council of the Blind, has been working with the bank for several years on issues of banking accessibility. Such cooperation has helped the bank avoid expensive ADA-discrimination ... keep reading »